At Estellar Pty Ltd, we want you to be completely satisfied with your solar and lighting investments. We take pride in the quality of our products, but we understand that sometimes an item might not be exactly what you needed.
Our Refund and Returns Policy is designed to comply fully with the South African Consumer Protection Act (CPA) and to make the process as clear and straightforward as possible.
1. The 7-Day “Change of Mind” Return Policy
If you purchase a product online and decide it’s not right for you, you have 7 days from the date of delivery to log a return.
To qualify for a “Change of Mind” refund or exchange, the item must be:
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Completely unused and in its original, undamaged packaging.
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Accompanied by all original accessories, manuals, remote controls, and components.
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In a resalable condition.
Note: Due to nature of certain products (underwear and bed linen, for example) are not eligible for return.
Please Note: For change-of-mind returns, you will be responsible for the cost of the return courier fees to our warehouse, or we can arrange a collection and deduct the courier fee from your final refund amount. Initial shipping fees are non-refundable.
2. Damaged on Arrival (Transit Damage)
We package our solar panels and lighting systems securely, but accidents can happen during transport.
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Please inspect your order immediately upon delivery.
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If your package arrives visibly damaged, please report it to us at support@estellar.co.za within 48 hours of receipt.
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Please include clear photographs of both the damaged packaging and the damaged product.
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We will arrange for a courier to collect the damaged item and dispatch a replacement or issue a full refund at no extra cost to you.
3. Defective or Faulty Products (Warranty Claims)
We stand by the technical quality of our solar products. If your solar light, battery, or panel develops a manufacturing fault after installation, you are covered by our standard warranty.
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Within 6 Months: In accordance with the CPA, if a product is found to be materially defective within 6 months of delivery, you are entitled to a repair, a replacement, or a full refund.
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After 6 Months: Faults that develop after 6 months fall under the specific manufacturer’s warranty (where applicable) for repair or replacement.
What is NOT Covered under Warranty:
We cannot offer refunds, replacements, or free repairs for damages resulting from:
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Normal wear and tear.
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Lightning strikes, power surges, or incorrect electrical installations.
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Accidental damage, misuse, or abuse.
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Altering, opening, or repairing the product without Estellar’s written authorization.
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Incorrect installation (e.g., mounting an indoor lantern outside in the rain, or mounting a solar panel facing South away from the sun).
4. How to Log a Return or Refund
5. Processing Your Refund
Once your return package arrives back at our warehouse, it will be inspected by our quality assessment team to confirm it meets the criteria outlined above.
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Inspection Window: This technical inspection usually takes 2 to 4 business days from arrival.
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Refund Method: Approved refunds will be processed back into the original payment method used during checkout (via PayFast/Ozow/Credit Card) or via Electronic Funds Transfer (EFT).
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Timeline: Depending on your banking institution, funds may take 5 to 7 business days to reflect in your account once processed.
6. Items Excluded from Returns
Unless the item is physically defective upon opening, we cannot accept returns on:
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Vouchers or digital gift cards.
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Products bought on a clearance or “as-is” flash sale where defects were explicitly disclosed beforehand.
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Customized or specially ordered bulk commercial items.
Need Assistance?
If you have any questions regarding your specific order or need clarity on a solar item warranty, please reach out to our dedicated support office:
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Email: support@estellar.co.za
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Phone/WhatsApp: +27 826-101-197
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Operating Hours: Monday – Friday: 08:00 – 17:00 (Closed on Public Holidays)
