Last Updated: June 2026
Welcome to Estellar.co.za. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Estellater (Pty) Ltd (“we”, “us”, “our”), trading as Estellar, collects, processes, stores, and protects your personal information when you visit our website www.estellar.co.za (“the Site”) or buy from our online store.
By using Estellar.co.za, you agree to the collection and use of your information in accordance with this policy, the Protection of Personal Information Act, No. 4 of 2013 (POPIA), and other relevant South African consumer protection laws.
1. Information We Collect
To run a multi-category e-commerce store and deliver your orders efficiently, we collect several types of information:
-
Identity and Contact Data: Your name, surname, email address, physical delivery address, billing address, and phone number. This is collected when you create an account, purchase a product, or subscribe to our newsletter.
-
Transaction and Financial Data: Details about products you buy, payment preferences, and purchase history. Note: We do not store your raw credit card numbers on our servers; all payments are processed securely by our certified third-party payment gateways.
-
Technical and Usage Data: Your IP address, browser type, device information, operating system, and data on how you interact with our website (e.g., pages viewed, links clicked) collected through cookies.
2. How We Use Your Personal Information
We process your personal information strictly for lawful purposes, including:
-
Fulfilling Orders: Processing your payments, generating invoices, and arranging courier delivery for your electronics, appliances, or solar products.
-
Customer Support: Managing your account, responding to product inquiries, and processing product warranties or returns.
-
Marketing Communications: Sending you updates about new arrivals, special promotions, and personalized deals, provided you have explicitly opted in. You can opt out of these at any time via the “Unsubscribe” link in our emails.
-
Security & Compliance: Preventing fraudulent transactions, protecting our website infrastructure, and complying with statutory financial and tax obligations (such as keeping financial records for SARS).
3. Legal Grounds for Processing (POPIA)
In line with POPIA regulations, we only process your personal data when:
-
You have given us clear Consent.
-
It is necessary for the Performance of a Contract with you (e.g., buying and receiving an item).
-
We have a Legal Obligation to retain or process the data.
-
We have a Legitimate Interest in doing so (such as website security, data analytics, and improving our marketplace user experience).
4. Third-Party Data Sharing
We do not sell your personal data to anyone. To provide a seamless shopping experience, we share your data only with verified service providers who strictly comply with POPIA privacy standards:
-
Payment Gateways: Secure partners (such as Yoco, Peach Payments, or PayGate) who process your financial data safely.
-
Logistics & Couriers: Local South African courier services that require your address and contact details to deliver your physical packages.
-
Technical Support & Hosting: Cloud hosting providers and e-commerce platform developers who maintain the stability and security of Estellar.co.za.
5. Data Security
We have put strict technical and operational security measures in place to prevent your personal data from being accidentally lost, used, altered, or accessed without authorization. Our website utilizes Secure Socket Layer (SSL) encryption for all transactions and data transfers.
6. Cookies
Estellar.co.za uses cookies to enhance your shopping experience, remember items in your cart, and analyze our traffic. You can choose to disable cookies through your browser settings, but please note that some parts of our website may cease to function correctly if you do.
7. Data Retention
We will only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Under POPIA, you have full control over your personal data. You have the right to:
-
Request access to the personal data we hold about you.
-
Request that we correct any inaccurate or incomplete information.
-
Request that we delete your personal data from our systems (where legally permissible).
-
Object to your data being processed for direct marketing.
To exercise any of these rights, please contact our Information Officer using the contact details below.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices or South African legislation. The “Last Updated” date at the top of the page will change accordingly.
10. Contact Information
If you have any questions regarding this Privacy Policy, your rights, or how we handle your data at Estellar, please contact us:
-
Registered Business Name: Estellater (Pty) Ltd
-
Trading As: Estellar
-
Company Registration Number: 2026 / 184829 / 07
-
Email Address:
info@estellar.co.za / support@estellar.co.za -
WhatsApp / Contact Number: 067 177 7488
If you feel your data has been handled incorrectly, you have the right to lodge a complaint with the South African Information Regulator at inforeg@justice.gov.za.
